Frequently Asked Questions
Everything you need to know about shopping and selling pre-loved fashion.
How do you ensure the quality of pre-owned items?
Every item submitted to Recycle Boutique undergoes a rigorous multi-point inspection process. We check for authenticity, fabric integrity, and signs of wear to ensure only high-quality, genuine pieces reach our collection.
What is your shipping policy?
We offer carbon-neutral shipping on all orders. Standard delivery typically takes 3-5 business days, and you will receive a tracking number via email as soon as your package is dispatched.
Can I return an item if it doesn't fit?
Yes, we offer a 14-day return window for store credit. Since we deal in unique, one-off pieces, we provide detailed measurements for every listing to help you find the perfect fit before purchasing.
How can I sell my clothes through Recycle Boutique?
Selling is simple! You can either book a drop-off appointment at one of our locations or request a prepaid 'Clean Out Kit' online. Once your items sell, you receive 50% of the resale price in cash or 60% in store credit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are the luxury items authenticated?
Absolutely. All luxury handbags, shoes, and accessories are verified by our in-house experts and third-party authentication services to guarantee 100% authenticity or your money back.